Telehealth: Issues For Nursing - Position statement from the American Nurses Association on the use of telecommunications in the delivery of health care services.
Nursing Spectrum: Reach Out and Nurse Someone - Article describing the skills necessary for telephone triage nursing, from a nurse active in the specialty.
Dialed In: Nurses Prepare for the Future of Telephone Triage - Describes the use of protocols in telephone triage, and discusses quality control and licensure.
Telephone Triage - Offers online continuing education course covering the basics of telephone triage nursing. Includes sample protocols.
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