Bazsites.com Customer Management
Directory Topics
On the Web
- Island Data - Customer support, customer service, Email management, response management, inquiry handling, automated call center, customer relationship management.
- Valoris - Provider of customer relationship management, reporting/performance management, supplier/partner management, human capital development, and IT architecture services. In English, French, and Spanish. Company information, products/services, customers, careers, news.
- Siebel Customer Data Integration - Provider of customer data integration (CDI) software that enables organizations to synchronize and manage customer data across different applications and platforms. Product descriptions, demos, best practices, partner network, resource library.
- Customer Inc - Consulting, quality assessment, sales management, customer service management, training development, organizational design and development, mystery calls, customer surveys and phone accessibility studies.
- Princeton Consulting - Customer management solutions, including Customer relationship management, multi-channel contact centers, data integration and analysis. Features management, company background, values, partners, news and client list.
- Society Of Consumer Affairs Professionals - As customer-driven management techniques expand in popularity, and the emphasis on retaining customers becomes more critical, SOCAP provides the tools needed for corporations to reach their goal of maximum customer loyalty, excellent customer service and value-added innovations.
- Sitel Corporation - Delivering telephony based customer relationship management solutions and project management.
- Paladin Consulting Group - Customer management and customer interaction management consulting.
- Customers in Focus - Measurement of customer satisfaction and customer loyalty with the objective of improving customer retention and establishing sound customer relationships.
- PeopleLink eCommunity - Create a virtual online community to improve customer relationship management (CRM) and achieve customer loyalty and retention for a B2B e-business.
Wikipedia Articles
- Customer acquisition management - Customer Acquisition Management is a term used to describe the methodologies and systems to manage customer prospects and inquiries, generally generated by a variety of marketing techniques. It can be considered the connectivity between advertising and customer relationship management.
- Enterprise marketing management - Enterprise Marketing Management defines a category of software used by marketing organizations to manage their end-to-end process from gathering and analyzing customer data across websites and other channels, to planning, budgeting and managing the creative production process, to executing targeted customer communications to measuring results and effectiveness. EMM is a superset of other marketing software categories such as Web Analytics, Campaign Management, Marketing Resource Management, Marketing Dashboards, Lead Management, ...
- Customer lifetime value - In marketing, customer lifetime value (CLV), lifetime customer value (LCV), or lifetime value(LTV) and a new concept of "customer life cycle management" is the present value of the future cash flows attributed to the customer relationship. Use of customer lifetime value as a marketing metric tends to place greater emphasis on customer service and ...
- Customer relationship management - Customer relationship management (CRM) is a broad term that covers concepts used by companies to manage their relationships with customers, including the capture, storage and analysis of customer, vendor, partner, and internal process information.
- Integrated customer management - Integrated customer management (or its acronym, ICM) is a business strategy for improving support by sharing information between discrete departments. ICM brings together three business principles: alignment, agility, and customer-centricity.